“We require 48 hours notice for cancellation”
At Fulham Road Dental, we are dedicated to providing exceptional care to all our patients efficiently and effectively. To achieve this, it is vital that appointments are managed responsibly to ensure the smooth running of our practice.
Cancellation Policy
When you book an appointment, you are reserving a time slot that becomes unavailable to other patients. To respect everyone’s time and ensure we can deliver the best service, we kindly ask for adequate notice if you need to cancel or reschedule your appointment:
- For appointments 90 minutes or less: Please provide at least 48 hours’ notice.
- For appointments that are more than 90 mins: A minimum of 5 days’ notice is required.
Providing sufficient notice allows us to offer the slot to another patient who may need it. Failure to provide the required notice will result in your deposit being retained as a cancellation fee.
In exceptional circumstances, the cancellation fee may be waived, but this is at the discretion of the management team.
If you need to cancel or reschedule, please contact us as soon as possible on 020 4542 5555, or amend your appointment via our online booking portal.
Booking Policy
To secure your appointment, a deposit is required at the time of booking.
- For general appointments and hygienist visits: A refundable deposit is payable.
- For appointments lasting 90 minutes or longer: A deposit of 50% of the treatment fee is required.
Deposits are fully refundable if the cancellation policy is adhered to. If the required notice is not provided, your deposit will be retained as a cancellation fee.
Please note, some clinicians may have specific cancellation policies due to their diary and travel commitments. Any such variations will be communicated at the time of booking.
Payment Policy
All accounts must be settled prior to leaving the clinic. We accept payment by credit or debit card or cash.
Your Commitment and Our Promise
We value your time and ask that you value ours by adhering to these policies. By doing so, we can continue to provide high-quality, professional care to all our patients in a timely manner.
If you have any questions about these policies, please contact our team, and we will be happy to assist.
Thank you for choosing Fulham Road Dental.